Listings Quality Policy

Users of RentalSource services (including related data and/or related services) (collectively, the "Services") acknowledge and agree to comply with the following Listings Quality Policy (the "Policy"). RentalSource reserves the right to remove any content that violates any of RentalSource's terms of service or policies, or is otherwise inappropriate. In the event that RentalSource discovers a violation of any of RentalSource's terms of services or policies, RentalSource may remove all or certain portions of the listings from the Services, terminate your RentalSource account(s) and/or restrict your access to the Services in the future. These actions may occur without warning or notification.

Advertising and Claiming Listings

  1. Advertising Listings. Except as provided in this section, listings (regardless of the type) may only be advertised by the Property Manager or Leasing Agent (the "Agent") who is the contracted, exclusive listing Agent for such listing. A listing may also be advertised by the exclusive listing Agent's broker owner or team lead.

  2. Claiming Listings. If you mistakenly claim a listing, you must promptly release such claim on the listing. If you mistakenly claim a listing that is provided to RentalSource via a data feed, you must promptly contact the source of the data feed to cancel the listing. You may also cancel a listing on RentalSource via the My Listings section of your RentalSource account. If you claim a listing that has already been claimed by another party, the original party will be notified. Please notify RentalSource if you believe that someone has erroneously claimed a listing on RentalSource. You can also use the "Report Listing" option on the property details page to request further investigation.

  3. Open Listings. You are not permitted to advertise "open" or "ok to advertise" listings on the services.

  4. Undisclosed Addresses. A complete address is required for RentalSource to investigate listings and maintain listing quality. Each listing posted directly via the RentalSource website must include a complete address, including the street number. If you do not want to disclose the address, you must use a syndication service that allows you to opt out of displaying the address online. If RentalSource is unable to verify a listing with an incomplete address, RentalSource may remove the listing at any time.

  5. Mobile and Manufactured Homes. All mobile and manufactured homes without a deeded lot must include "Mobile/manufactured" within the listing's description

  6. For Rent by Owner (FRBO). Only the property owner may advertise it as a FRBO. RentalSource may require that you provide a certificate of title or other documentation to verify you are the owner. If RentalSource is unable to verify that you are the property owner, RentalSource may remove the listing(s) and/or your claim on the listing(s).

  7. Prohibited Listings. The Services are limited to residential real estate. You may not use the Services to advertise commercial real estate, which includes, without limitation, commercially zoned properties, timeshares, vacation rentals, and fractional ownership properties.

  8. Complete Listings. RentalSource requires that each listing contains a complete set of data that includes, without limitation, photos, listing description and valid home facts.

  9. Hypertext Links. If the listing includes a hypertext link, the hypertext link may only link to Your website and may not link to any site that is not 100% owned and controlled by you, your Agent or your broker.

  10. Multiple Accounts. Users who create multiple accounts to bypass imposed service limitations will be removed and blocked from using the service in the future.

Limitations on Self-Promotion and Marketing

RentalSource restricts the inclusion of self-promoting information on listings and profile pages. This includes, but is not limited to, self-promotion on photos, in names and/or in listing descriptions.

  1. Photos and Video Walkthroughs. You may not include marketing information, including, without limitation, an Agent's name, company name, logo, phone number and/or email address on listing photos or in video walkthroughs, whether as text, a watermark, or otherwise.

  2. Listing Descriptions. You may not include marketing information, including, without limitation, an Agent's name, phone number and/or email address within a listing description.

  3. Profile Name and Photo. You may not include contact information, or any promotional or marketing information (including a phone number, email address, website URL, promotional tagline or slogan, or discount offer) in your profile photo or as part of your name as it appears in your profile. Your name as it appears in your profile may not include titles, descriptions, or any information other than your name or your business or team name. You may not display a business or team name in your profile other than the official business or team name under which you formally provide services to clients both on and off of RentalSource. RentalSource may require you to provide documentation to support the foregoing.

Listing Feeds

  1. Complete Data Set. Listing feeds that do not include a complete set of data that includes, without limitation, photos, listing description and valid home facts, will not be accepted. You may not intentionally degrade the data you send to RentalSource in the listing feed in any manner.

  2. Daily Updates. Listing feeds must be updated at least one time per day to ensure that RentalSource users have access to the most up to date and accurate information, and you may not intentionally delay the delivery of the listing feed.