Privacy Policy

Last updated: January 22, 2017

This Policy explains how personal information that is collected by ("Site") is used and disclosed by RentalSource, and its subsidiaries and affiliated companies ("RentalSource," "we," "our," or "us").

We comply with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.

This Policy does not apply to websites, applications, or services that display or link to different privacy statements. This Policy also does not apply to information we collect on behalf of our customers through our analytics platform. For information about the data we collect on behalf of customers who use our analytics platform, please visit our Terms of Service ("Terms").

Information We Collect

We collect information primarily to provide better services to all of our customers. We collect information you provide us on our Site such as your name, email address, mailing address, phone number, company name, credit card payment information and demographics. We may also obtain information from other sources and combine that with information we collect on our Site.

When you visit our Site, some information is automatically collected. This may include information such as the Operating System (OS) running on your device, Internet Protocol (IP) address, access times, browser type, and language, and the website you visited before our Site. We also collect information about how you use our product.

We do not respond to "Do Not Track" browser signals or other mechanisms. Third parties may collect personal information about your online activities over time and across sites when you visit the Site or use our service.

We retain your data while you are a customer and will delete your information within 12 months of either party's termination of the Terms, upon written request.

How We Use Information We Collect

We use the information we collect primarily to provide, maintain, protect and improve our current products and to develop new ones. We use personal information collected through our Site as described in this Policy or on our Site. For example, we may use your information to:

  • Improve our services, Site and how we operate our business;
  • Understand and enhance your experience using our Site, products and services;
  • Provide and deliver products and services you request;
  • Respond to your comments or questions and for our Solutions team to provide service;
  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about promotions, upcoming events and news about products and services offered by us and our selected partners;
  • Link or combine it with other information we get from third parties, to help understand your needs and provide you with better service; and
  • Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

We may store and process personal information in the United States and other countries. By using our services you consent to this transfer of your personal information.

Information You Share

Our privacy policy does not cover any third party services. To learn about those third parties' privacy practices, please visit their policies.

Information We Share

We do not share your personal information with third parties without your consent other than:

  • With third parties who work on our behalf provided such third parties subscribe to the Principles, is subject to the European Union Directive on Data Protection or another adequacy finding, or enter into a written agreement with us requiring that the third party provide at least the same level of privacy protection as is required by the relevant Principles;
  • To comply with laws or to respond to lawful requests and legal process (provided that we will endeavor to notify you if we have received a lawful request for your information);
  • To protect our rights and property, our agents, customers and others including to enforce our agreements, policies and terms of use;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture or bankruptcy transaction or proceeding).

We may also share aggregate or deidentified information derived from your personal information.

Personal Information Security

We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration and destruction. It is your responsibility to protect your user names and passwords to help prevent anyone from accessing or abusing your accounts and services. You should not use or reuse the same passwords you use with other accounts as your password for our services.


If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use our website and Services with the consent of your parent or legal guardian.

Your Information Choices and Changes

You may opt out of receiving promotional emails from us. If you opt out, we may still send you non-promotional emails, such as emails about your projects or our ongoing business relationship. You may also send requests about your contact preferences, changes and deletions to your information including requests to opt-out of sharing your personal information with third parties by contacting us. We will respond withing ninety (90) days to any request to delete your information. Individuals who have provided information to our customers must send requests to change or delete such information to the particular customer.

Collection and Use of Information by Ad Servers

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. To learn more about third-party advertising, interest based advertising, or to opt-out of such advertising, please review how advertising cookies are used and your ad settings.

Changes to this Policy

We may change this Policy from time to time. If we make any changes to this Policy, we will revise the "last updated" date displayed at the top of this document. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.

Contacting Us and Dispute Resolution

In compliance with the US-EU and US-Swiss Safe Harbor Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact us.

For complaints that cannot be resolved between us and the individual concerned, we agree to participate in the Better Business Bureau EU Safe Harbor independent dispute resolution program. Individuals who submit a complaint or concern to us but do not receive acknowledgement from us or who think the complaint or concern has not been satisfactorily addressed should then contact the Better Business Bureau to participate in its dispute resolution procedure.

In addition, the United States Federal Trade Commission is the statutory body that has jurisdiction to hear any claims against us regarding possible unfair or deceptive practices and violations of laws or regulations governing privacy.

Governing Law

This privacy policy will be governed by the laws of the United States. In the event of any legal action, the user hereby consents to the jurisdiction of the State of North Carolina courts and waives the defense of lack of personal jurisdiction by such courts.